Knowledgebase

Problems and Issues
CSR Code has important standards that must be followed, different CAs (Certification Authorities) have own rules and restrictions. Here are the most known issues that you may face. KNOWN ISSUES * NOT allowed characters in the CSR: # ~ ! $ @ % ^ * & (...
Once you have placed a new order via the Client area, it will have "Incomplete" status, as it requires passing SSL generation process. Orders via API/reseller modules do not have such status, as you will fill all that information on resellers/partners sid...
The most common issue when SSL not working in some browsers and mobile devices is missing or wrong Intermediate certificates. Check SSL installation if you think that SSL is not compatible with some browsers or mobile devices. We suggest using SSL checker...
Sectigo/DigiCert certification authority managers require reviewing all orders manually if an order has status "Order is under Brand Validation". Typically it takes around 24-48 hours to check and issue or reject an order. Make sure your website is online...
WHOIS email is not always available, as some domain zones do not provide that information automatically. Use standard ones like admin@, administrator@, hostmaster@, postmaster@, webmaster@ If no WHOIS email listed during the order. As an alternative, you ...
You may see the yellow triangle and the lock icon in the address bar after SSL installation, that means website use non-secured third-party resources, like scripts or images. The only solution is to fix it. Replace all URLs with "HTTP://" to "HTTPS://" in...