Knowledgebase

On 1st November 2018, Comodo CA announced the rebranding to Sectigo. The current changes affecting only naming and no changes to products or prices. However, there is one positive change, Sectigo decided to allow Yellow Pages resources for phone verificat...
Here are official resources with installation manuals from all CAs we work with. Those manuals will help to Install SSL certificate to most traditional systems/platforms, generate CSR/KEY code on a server. Try use Search Engines like Google.com with keywo...
The process of renewal is almost the same as placing a New Order. You may start renewal within 90-days before expiration. You will need to submit new CSR, pass the validation and reinstall new files on the server. TO RENEW SSL CERTIFICATE * Login to ...
We never had your Private Key. The Private Key is generated on the Hosting web server or Using Online CSR generators together with CSR as a pair and should be saved by you in a safe place. The only way to fix the situation if you lost it, is to generate n...
Once you have placed a new order via the Client area, it will have "Incomplete" status, as it requires passing SSL generation process. Orders via API/reseller modules do not have such status, as you will fill all that information on resellers/partners sid...
The most common issue when SSL not working in some browsers and mobile devices is missing or wrong Intermediate certificates. Check SSL installation if you think that SSL is not compatible with some browsers or mobile devices. We suggest using SSL checker...
We sell and provide products that should satisfy most customers for 100%, however, we may offer a full refund if for some reason you are not happy or not satisfied with service. We refund for any cases, doesn't matter if a wrong product purchased or chang...
You can reissue any SSL certificate, it requires if you lost a private key, or changing your server, or for any other reason. Please note! It's possible to reissue active SSL certificate only, it's not possible to reissue order while not issued yet. SSL...